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General
Can I use multiple discount codes at once?
Sorry, discount codes cannot be used in combination.
How to use my promotion code/gift card?
Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Gift card or discount code” Then, click the button that says “Apply”. All promotional codes can only be used once.
How do you calculate your pricing?
The craft of my cat paws comes from fursuits, and the production process is very complicated, which requires fine operation. It takes 10 hours to make a pair of cat paws, and I use extremely high-quality materials and original versions. In fact, the price of the fursuit paws I made is very suitable compared with the same type of works. Please buy them according to your needs! 🙂
Shipping
Which countries do you ship to?
We offer shipping to most countries worldwide, including the United States, the United Kingdom, Australia, Germany, France, Japan, South Korea, Italy, Spain, Sweden, Norway, Denmark, Finland, Switzerland, Netherlands, Belgium, Austria, New Zealand, and Singapore…Canada can not be mailed because of the strike, Brazil requires the recipient to cooperate with customs clearance, if you have a strong desire to buy, please contact me individually to buy, Ukraine express parcels are easy to lose so do not support the mail.
How long does delivery take?
I will complete and ship within seven business days of payment, delivery takes 5-14 business days. Some areas will take longer for delivery. If there are any special circumstances, we will notify you by email.
Where do I look for shipping information?
PayPal will send you an email with the courier number after the courier is shipped, you can search for your courier number online, if you can’t find it you can contact me via email and I will help you check the courier’s shipping progress.
Will the courier be delivered to your doorstep?
In most cases, the courier will be delivered to your door, but in some remote areas, the courier may be delivered to the pick-up point, which requires you to pick up the courier in person. Please check your courier tracking information within 10-15 working days after receiving the mail sent by the courier. Sometimes the courier company will leave at your door/pick up the spot without specifically informing you, so when you see that the tracking information shows that it has arrived, please pay attention to whether there is a courier at your door, or send me an email to inquire about the courier information.Please collect it in time, because the courier company insurance will not make a claim after confirming the delivery.
What is the minimum purchase for free shipping?
Free worldwide shipping on orders over $89.
Payments
What payment methods do you accept?
I currently accept PayPal,Apple pay,Google pay and savings/credit card payments.
Are my details safe when ordering online with FISTUDIO?
We take your personal shopping security very seriously. All orders and payments are processed safely and securely through PayPal.
Returns
Do you accept returns or exchanges?
Unfortunately, due to the customization of our products, we do not accept returns or exchanges. Production begins after payment is made. Thank you for your understanding.
Custom
Can I get my product personalized?
Yes! You can choose the color you want from our customized products. If you have more detailed customization requirements, such as adding patterns, please contact me by email (fistudio2021@outlook.com) or check the details on our website（https://fistudio.carrd.co/#paws）
How long can customized goods be delivered?
Customized goods need 7-10 working days to be made and sent.
Other
Is that viral cat paw video yours?
yes!
How do I know if the cat paw gloves will fit me?
Each product description includes glove sizes. If your palm size matches these measurements, the gloves should fit you.
Do you authorize other stores to sell your cat paw gloves?
No, I do not authorize any other store to sell my cat claw gloves. They are sold only on my website. If you have seen our pictures/items elsewhere, they must be stolen. My cat paw pattern is my original design, which has gone through countless typing tests to finally present the perfect result, which is one of my selling points!
What if the fur on my cat paw gloves bends or gets creases?
Simply use the hot air of a hair dryer to blow in the direction of the hairs, and the hairs will become straight!
How do I clean the cat paw gloves?
For minor stains, use a wet wipe or fabric cleaner. For a full clean, it’s best to seek help from a professional dry cleaner.